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YOUR REFUND IN SECONDS

Get instant refunds, paid into your bank account in under 30 seconds.

How it works

1. Make sure your item(s) are eligible for a refund. See our returns policy here.

2. Click here or go to www.refundid.com to start your refund.

2. Fill out your order details.

3. Download your return label and send your item(s) within one week.

YOUR REFUND IN SECONDS

Get instant refunds, paid into your bank account in under 30 seconds.

How it works

1. Make sure your item(s) are eligible for a refund. See our returns policy here.

2. Click here or go to www.refundid.com to start your refund.

2. Fill out your order details.

3. Download your return label and send your item(s) within one week.

FREQUENTLY ASKED QUESTIONS

Can I drop my return off in store instead of shipping in back?

Refundid is currently only available for online returns. This means that you are unable to return your online purchases in store when using Refundid.

How do I upload my tracking number?

Log in to your Refundid account and click on the ‘Completed’ section.

Select the appropriate order and follow the prompts to add your tracking details.

If you are experiencing issues, please send your tracking details to the Refundid customer support team here.

Where can I find my shipping tracking number?

Unless you purchase a return label through Refundid, you’ll need to provide Refundid with a valid tracking number within 3 business days of receiving your instant refund.

Where is my shipping label?

If you have purchased a return label through Refundid, you would have received an automatic email with your shipping label attached. Please check your inbox for an email from Refundid titled 'Day(s) Left To Add Tracking'.

What do I do if my item is faulty?

Please contact our Customer Service Team via email at support@scotch-soda.com.au - you may be eligible for a free return label. Once you have a return label, you can still receive your instant refund through Refundid by following the prompts and selecting ‘I have a return shipping label’.

If I choose to add my tracking number later, will you remind me?

Yes, Refundid will send you email reminders to provide a tracking number. To avoid late fees, you’ll need to provide a tracking number within 3 business days of processing the instant refund. If no tracking number has been provided within 6 business days, your refund may be declined.

How do I know if my refund has been approved?

You can see the status of your refund by selecting the ‘Completed’ section within your Refundid account.

What should I do if my refund was unsuccessful?

If your refund is unsuccessful, please follow the steps below:

  1. Re-attempt processing your refund
  2. Try using a different debit card
  3. If you still can’t see your refund, please submit a request here.

Please ensure that the debit card you have selected supports real-time payments.

Can I cancel my refund?

If you no longer want to return your items after the instant refund has been issued to you, please submit a request here as soon as possible. All refund cancellations incur a $1 fee and can take 1-2 business days to finalise.

Can I use Refundid if I purchase my order with Afterpay?

Yes, you can still receive an instant refund with Refundid even if you purchased your order with Afterpay.

Simply follow the usual Refundid process to receive an instant refund. After that, you can then use the money that you receive instantly from Refundid to repay your outstanding balance.

Please note, when using the Refundid platform your payments with your Afterpay will not be automatically cancelled.